FAQ

The system needs time to process the report engine, initialize the requested data, and display the report in a pop-up window (the only way currently supported). Please wait patiently.

When printing reports on a browser for the first time, the system needs time to check if the local system is configured with a printer and if it is installed with the proper plug-in. Please wait patiently. In addition, you might need to install the correct plug-in following the instructions, if any. Such a case will not occur in subsequent print operations.

For security, the timeouts of report window is ten minute that can not modify,but the timeouts of session in the system can modify. So, please close and reopen report window when show time out message.

The device was added to the system before other device was add to the system that learn the first device MAC address,and the first device's MAC address was unavailable.You can wait for next update time(1:00 am of every day) or synchronize device in device information page.

Data source files are intended for used only by Intelligent Analysis Report (iAR). The methods for using downloaded data source files vary depending on the iAR version.

In iAR v1:
After downloading the data source files, close the designer window. Back up the CRConfig.xml file in the {$Designer installation path}\Business Objects\Common\3.5\java directory, and then open the file to delete the following contents:

<JDBCURL></JDBCURL>
<JDBCClassName></JDBCClassName>
<JDBCUserName></JDBCUserName>
<JNDIURL></JNDIURL>
<JNDIConnectionFactory></JNDIConnectionFactory>
<JNDIInitContext>/</JNDIInitContext>
<JNDIUserName>weblogic</JNDIUserName >.

Copy the contents in the downloaded data source files to where the deleted contents reside. The server IP address will be changed automatically according to the system deployment.

<DatabaseConnectionInformation>
The contents displayed here vary with the report database type. Change the value offor the server attribute to the IP address of the report database.
</DatabaseConnectionInformation>

In iAR v12:
Step 1
Edit the downloaded data source files to replace the host address and port number in line jdbc:sqlserver://127.0.0.1:1433 with the IP address and port number of the report database.

<?xml version="1.0" encoding="UTF-8"?>
-<jdbcDataAdapter class="net.sf.jasperreports.data.jdbc.JdbcDataAdapterImpl">
<name>Local</name>
<driver>com.microsoft.sqlserver.jdbc.SQLServerDriver</driver>
<username>report</username>
<password>-105-61-35-38-247-15-18-245-240-223-210-196-159-153-141-115-95-83-79-61-62-46</password>
<savePassword>true</savePassword>
<url>jdbc:sqlserver://127.0.0.1:1433;databaseName=report_db</url>
<database>report_db</database>
<serverAddress/>
<classpathPaths/>
</jdbcDataAdapter>

Step 2
Save the edited data source files to the \MyReports directory in the working directory of the report designer. Then open the report designer and refresh it.

To view the complete report, maximize the window where the report cannot be completely displayed. After you close the current report window, you can view the complete report without performing the operation above.

After you add or delete report data sources or edit data source names, you must log out and the re-log in for the report template list in the left navigation tree to show the most recent report data sources.