User Access Manager Help >> Operation Guide >> Access User >>Trouble Report >> Custom TSHOOT Field >> Add/Modify Custom TSHOOT Field

Add/Modify Custom TSHOOT Field

This function allows you to add questions for users to answer when they report a trouble.

Configuration Procedure

• Add
  
  
  1. Click the User tab on the top navigation bar, and select Access User > Trouble Report > Custom TSHOOT Field in the navigation tree.
  2. Click Add.
  3. Change the settings as needed and then click OK.
• Modify
  
  
  1. Click the User tab on the top navigation bar, and select Access User > Trouble Report > Custom TSHOOT Field in the navigation tree.
  2. Click the icon of the custom TSHOOT field that you want to modify.
  3. Change the settings as needed and then click OK.

Parameters

• Question: Specifies a question for a trouble reporter to answer. The question field cannot be null. Each question must be different from other questions. It can be a string of 1 to 32 characters and cannot be all blanks, excluding these: " ' < > & % /
• UI Element Type: Defines in which form the question will be displayed to users. Options include integer, string, check box, and drop-down list.
• Default: Specifies the default answer to the question. The requirements on the default answer vary with the UI element type.
• Minimum Value: When the UI element type is Integer, you must specify the minimum value that users can input when they answer the question. The minimum value must be in the range –2147483648 to 2147483647. The minimum value cannot be greater than the maximum value.
• Maximum Value: When the UI element type is Integer, you must specify the maximum value that users can input when they answer the question. The maximum value must be in the range –2147483648 to 2147483647. The maximum value cannot be less than the minimum value. If you specify a default value, the default value must be in the range defined by the minimum and maximum values.
• Max Length (in Chars): When the UI element type is String, you must specify the maximum number of characters that users can input when they answer the question. The maximum length ranges from 1 to 64. If you specify a default string, the length of the string cannot exceed the specified maximum length.
• Options List: When the UI element type is Drop-Down List, you must specify at least one option that contains at least one non-blank character for users to select when they answer the question. An option cannot exceed 32 characters in length or contain any of these characters: " ' < > & % /

Precautions

• The system supports 16 custom TSHOOT fields at most. Too many questions may result in question management problems. Please define the questions only if necessary.
• If you modify a custom TSHOOT field, the modification only applies to subsequent trouble tickets. The original custom TSHOOT field is still present in the existing trouble tickets.
• If the UI element type is Check Box, the default can be the state Selected or Not selected.

Related Topics

• Change Priority of Custom TSHOOT Field
• Delete Custom TSHOOT Field