Wireless Service Manager Help >> Operation Guide >> Client Management >> Troubleshooting >> Troubleshooting Parameters Configuration

Troubleshooting Parameters Configuration

Use troubleshooting parameters configuration to configure troubleshooting-related parameters before troubleshooting a client.

Procedure

1. Enter the Troubleshooting Parameters Configuration page.
2. Select a time mode.
   • Select Real-Time to troubleshoot a client in real time.
   • Select History, and then set a start time and end time to troubleshoot a client in a specific time period.
3. Set the IP address of the web site or server. WSM diagnoses the links of the network where the client is located and provides NQA information.
4. Click Start TroubleShooting.

Remarks

• The end time cannot be earlier than the start time.
• When you view troubleshooting history information:
  • The system displays only log analysis information in the specified time range for offline clients.
  • The system displays log analysis information in the specified time range and realtime troubleshooting information for online clients.
• You can set the maximum interval between the start time and end time by modifying the parameter ts_time_gap in the configuration file client/conf/wlanConfig.conf. The default value is 24 hours.

Related Topics

Troubleshooting