Troubleshooting
Use troubleshooting to diagnose the client access process and link quality and analyze the interference devices in the WLAN.
Complete the following tasks before troubleshooting:
- Import an AC into INC.
- Enable the troubleshooting function on the AC configuration page.
- Deploy the alarm module and Syslog management module of the INC platform. Configure commands on the AC to enable the AC to automatically send syslog and traps to INC. For example, the commands for Comware-based devices are info-center loghost 192.168.1.221 and snmp-agent target-host trap address udp-domain 192.168.1.221, where 192.168.1.221 is the IP address of the INC master server. For more information about commands for other devices, see the device manual.
You can troubleshoot clients that have or have not been connected to the WLAN. You can troubleshoot clients that have been connected to the WLAN in the client list, and troubleshoot clients that have been connected to or are being connected to the WLAN through the quick query function. The troubleshooting function is only applicable to Comware-based devices.
Procedure
- To troubleshoot a client that has been connected to the WLAN:
- Click the Service tab.
- From the navigation tree, select WLAN Management > Resource Management > Client.
- Click
for the target client in the Client List, and then select Troubleshooting from the menu that appears.
- Configure troubleshooting parameters, and then click Start Troubleshooting.
- To troubleshoot a client that has not been connected to or is being connected to the WLAN through the quick query function on INC:
- In the quick query area of INC, select
Troubleshooting from the list of 
.
- Enter the MAC address of the client.
- Click the Query icon .
- Configure troubleshooting parameters, and then click Start troubleShooting.
Remarks
No troubleshooting results are available in the following cases:
- The AC to which the client is connected has not been imported into INC.
- The commands for sending syslog and traps to INC are not configured on the AC.
- INC filters the Syslog and trap commands sent by the AC.
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