User Access Manager Help >> Operation Guide >> Access User >>Trouble Report >> Trouble Ticket >> Trouble Ticket Details >> Set/Cancel Typical

Set/Cancel Typical

This function allows you to set a trouble ticket as a typical one, or restore a typical trouble ticket to a non-typical one.

Configuration Procedure

• Set to Typical
  
  1. Click the User tab on the top navigation bar, and select Access User > Trouble Report > Trouble Ticket in the navigation tree.
  2. Click the icon of a trouble ticket to enter the trouble ticket details page.
  3. Click the Set to Typical button.
• Cancel Typical
  
  1. Click the User tab on the top navigation bar, and select Access User > Trouble Report > Trouble Ticket in the navigation tree.
  2. Click the icon of a trouble ticket to enter the trouble ticket details page.
  3. Click the Cancel Typical button.

Precautions

• The Set to Typical and Cancel Typical functions are unavailable to trouble tickets in Not Handled status.

Related Topics

• Add Trouble Ticket to FAQ
• Print Trouble Ticket