User Access Manager Help >> Operation Guide >> User Access Log >> Authentication Failure Log

Authentication Failure Log

The authentication failure log records information about the failed authentication of terminal users. The information includes login name, user IP address, MAC address, user IPv6 address, IP address of the access device, error code and descriptions. It helps you find the causes for the authentication failure.

Too many records will degrade the database performance, thus the system clear authentication failure logs every day. The time how long the logs are saved in the database is decided by the log lifetime setting in the service parameters.

If an access user is moved to another user group after the authentication failure log records are generated for the access user, the user group information in the records is not changed accordingly.

Operation Procedure

1. Select the User tab, and then in the navigation tree select User Access Log > Authentication Failure Log.
2. The list of authentication failure logs provides the following operations:
   • Clicking the titles of the logs will sort the logs. For example, if you click the time column, the logs are sorted by time.
   • Click a link in the Account Name column to go to the Access Accout Info page.
   • Click the link to go to the Authentication Failure Log Details page.
3. Click button Customize Authentication Failure Reason to customize the authentication failure reason.

Functions

• Basic Query
• Advanced Query
• Authentication Failure Log Details
• Customize Authentication Failure Reason

Precautions

• The detailed error information for "E64005: The third-party error message." is not displayed in authentication failure logs. The detailed error information is prompted at the client side.