Platform Help >> User Management >> Basic User Information Management >> Add User

Add User

This function allows you to add a user. When adding a user, you can assign a self-service account to the user and configure operations the user can perform on the ServiceDesk component. Operation options displayed here depend on the self-service components installed.

Operation Procedure

Approach 1

1. Click the User tab, and then click Add User in the navigation tree to enter the Add User page.
2. Type the basic and additional information, as well as self-service account information of the user.
   • With the UAM module installed, you need to further type the access configuration information of the user (see  Add/Modify Access User for details).
3. Click OK.

Approach 2

1. Click the User tab, and then click All Users in the navigation tree to enter the User List page.
2. Click Add User to enter the Add User page.
3. Enter the basic and additional information and self-service account information of the user, as described in Step 2 of Approach 1.
4. Click OK.

Precautions

• The User Group function is different from the Account Group function. To access the User Group page, click the System tab and select Group Management > User Group from the navigation tree.
• If any error occurs during saving the component-related user configuration information, the whole operation fails and a failure is logged.
• A manager account is used to log in to the ITSM ServiceDesk, and a user account is to log in to the ITSM Self-service Desk.