Handle Trouble Ticket

This function helps you handle trouble tickets submitted by users.

Configuration Procedure

Click the User tab on the top navigation bar, and select Access User > Trouble Report > Trouble Ticket in the navigation tree.
Click the icon of a trouble ticket to be handled to enter the trouble ticket handling page.
View the basic information and trouble information of the trouble ticket, input the handling result, add attachments, or set the trouble ticket as a typical case. Click OK to finish your operation.

Handling Result: Method for solving the problem. This field is for recording the procedure for solving the problem. You can leave this field null or input a string of up to 650 characters.
Attach: Attachments for showing the handling result. You can upload up to 10 attachments. Extensions of the attachments must be png, jpg, jpeg, gif, log, txt, rar, or zip. Each attachment cannot exceed 1 MB. Each attachment file's name, including the extension, cannot exceed 80 characters.
Set to Typical: Sets the trouble ticket as a typical case. If you select this check box, the trouble ticket will become a typical case after being handled.