Network Management Essential Help >> Alarm Management >> All Alarms

All Alarms

The system displays the alarm information in a list. You can view all alarms, or set the query criteria to view the alarm information as needed.

The alarm list displays the following information:

• Alarm level
• Source (device IP and device label)
• Type
• Description
• Recovery status
• Acknowledgment status
• Alarm receiving time
• Recovered time
• Persisted time

Operation Procedure

1. Click the Alarm tab, and then select All Alarms in the navigation tree. The All Alarms page appears.
2. The Alarm List provides the following operations:
   • Click the title of a column (except Persisted Time) to sort the alarm information. For example, if you click Alarm Receiving time, the alarm information is sorted by time.
   • Click a link in the Alarm Source column to display the device details.
   • Click a link in the Description column to display the alarm details.
   • Click a link in the Recovery Status column to change the alarm recovery status from unrecovered to recovered. If an alarm is recovered, this link is unavailable.
   • Click a link in the Acknowledgment Status column to change the alarm acknowledgment status from unacknowledged to acknowledged. If an alarm is acknowledged, this link is unavailable.
   • Select the alarm and click the "Restore" or "Confirm" button. If the alarm has been recovered or confirmed, the alarm "Restore / Confirm" will be displayed.
   • Click More and select Recover reported alarms to make all alarms sent from this system to be displayed as Recovered on the upper-level The System.
   • Select the check boxes next to the alarms you want to distribute, and click Distribute to distribute them to the specified processor of ITSM, which then creates an alarm handling process to follow up the processing of the alarms.
   • Click More and select Export as CSV to export the alarm data into a compressed package of .csv files. Each .csv file contains 5000 alarms at most.The exported .csv files do not contain alarm analysis content.
   • Click the icon in the Report column to display the root cause of an alarm and incidence analysis report.
   • Click the corresponding icons in the Operation column to view the Root Alarm Display and Analyze Related Alarms.

Functions

• Basic Query
• Advanced Query
• Recover Alarm
• Acknowledge Alarm
• Delete Alarm
• Alarm Details
• Alarm List
• Root Alarm Display
• Analyze Related Alarms

Precautions

• You can recover, acknowledge, and delete the alarms if you have the right to modify the device information.
• To facilitate locating unknown alarms, the alarm object identifier (OID) is displayed in the Description column of an unknown alarm and the alarm parameter information comprises the OID and the parameter value.
• If the operator name contains prefix [REST]_ or suffix @IMCRS, alarms are recovered or acknowledged through the RESTful Web service. This rule also applies to hierarchical System.
• If you click Save as on the advanced query page and select Add to Web Desktop on the window for saving a fault query view, the custom view saved to the Web desktop will not be deleted after you delete the custom view on the Faulty Query View window that opens on the All Alarms entry in the left navigation tree.
• The system automatically recovers alarms that are not recovered within 30 days. After the alarms are automatically recovered, new alarms are generated when the corresponding alarm generation conditions are triggered.
• The Root Alarm Display item is displayed only if the value of the Have Presentation Alarms or Not field is Yes.
• For an APM-monitored application that resides on a device not managed by the system, you cannot filter out the alarms generated for it by using the device IP filter.
• Before you customize the columns to be displayed on the All Alarms page, close all windows opened on the page.
• For optimal display effect, use the Customize Columns option to display only the desired columns on the alarm list.

Parameters

• Alarm Source: The device name and device IP in gray indicate that the alarm is generated by The System server or an unmanaged device. The device name and device IP in blue indicate that the alarm is generated by a managed device.
• Recovery Status: Unrecovered indicates that the alarm is unrecovered. $SYSTEM indicates that the alarm is recovered by the system. An operator name indicates that the alarm is recovered by the operator.
• Acknowledgment Status: Unacknowledged indicates that the alarm is not acknowledged. An operator name indicates that the alarm is acknowledged by the operator.
• Repeat Count: Number of times the current alarm is generated repeatedly before it is recovered.
• Maintenance Status: The value of Undistributed indicates that the alarm has not been distributed. The value of Distributed indicates that the alarm has been distributed.
• Maintenance Tag: Displays maintenance tag information for the device that generates the alarm.
• Have Presentation Alarms or Not: Indicates whether the current alarm is the root alarm of other alarms. If the current alarm affects other alarms, the current alarm is considered as having presentation alarms. The current alarm can also be a presentation alarm of another alarm.
• Duration range: Range for the duration of unrecovered alarms. You can query alarms by duration. For example, you can query alarms whose duration is in the range of 1 to 2 days.